Shipping policy

This Shipping Policy explains how orders placed through our website are processed and delivered by D.P Sourcing Group Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If your shipping address is outside our supported delivery area, you may be unable to complete your order. If an unsupported order is accepted by mistake, we may contact you to cancel the order and issue a refund to your original payment method.

Products

We offer a broad selection of children’s toys and play products, including educational toys, wooden toys, plush toys, dolls, building sets, puzzles, pretend-play items, creative activity products, toy vehicles, and related playroom products.

Shipping Carriers

We work with reliable shipping providers such as USPS, UPS, FedEx, and other qualified logistics partners.

The carrier selected for your order may depend on:

Package size and weight;
Delivery destination;
Product type;
Available shipping services; and
Fulfillment location.

Some orders may be shipped in separate packages and may arrive on different dates.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Additional processing time may be required during:

Holidays;
Promotional periods;
High-volume sales events;
New product launches; or
Periods requiring additional order verification or packaging.

Processing time does not include carrier delivery time.

Packaging

We carefully package each order according to the product’s size, material, and structure.

Packaging may include:

Protective wrapping;
Shipping mailers;
Cardboard boxes;
Cushioning materials;
Product inserts; and
Additional protective materials where appropriate.

Large or multi-piece toy sets may be shipped in more than one package.

Please retain the packaging until you have inspected the order and confirmed that all products and components have been received.

Gift wrapping or special packaging services may be available for an additional fee. Any applicable charges will be displayed before checkout is completed.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method.

Delivery times are estimates only and are not guaranteed.

Delays may occur because of:

Carrier disruptions;
Weather conditions;
U.S. public holidays;
Peak shipping seasons;
High order volume;
Incorrect or incomplete addresses; or
Circumstances outside our reasonable control.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, package size, package weight, and selected shipping service.

Applicable taxes, if any, will be displayed separately at checkout.

Free standard shipping is available on orders totaling $68.00 or more.

The order subtotal must remain at least $68.00 after discounts, coupons, promotional credits, or other reductions have been applied.

Additional fees may apply for:

Gift wrapping;
Upgraded packaging;
Expedited delivery;
Oversized packaging; or
Special handling.

Any additional charges will be disclosed before payment is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow time for the carrier’s system to update after the shipping label has been created.

If an order is shipped in multiple packages, you may receive more than one tracking number.

Address Accuracy

Please ensure that your shipping address is complete and accurate before placing an order.

Your address should include:

Street address;
Apartment, suite, or unit number;
City and state;
ZIP code; and
A valid telephone number when required.

We are not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply before the order is sent again.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after order processing has started.

Shipping address changes cannot normally be made after an order has shipped.

Damaged, Lost, or Delayed Packages

If your package arrives damaged, please contact us promptly and provide:

Your order number;
Clear photographs of the outer package;
Clear photographs of the inner packaging;
Clear photographs of the affected product; and
A brief description of the issue.

Please retain the product and packaging until the request has been reviewed.

If a package appears lost or significantly delayed, contact us with your order number and tracking information. We will assist with a carrier inquiry where possible.

Depending on the circumstances, we may offer:

A replacement;
Replacement components;
A partial refund;
A full refund; or
Another appropriate solution.

Any resolution will be handled in accordance with our Refund & Return Policy.

Missing Items or Components

Some products or multi-piece toy sets may be shipped in separate packages.

Before reporting an item as missing, please:

Review all tracking numbers;
Confirm whether every package has been delivered;
Check all packaging materials; and
Review any included product or parts list.

If an item or component is still missing, contact us with your order number and photographs of the products received.

Delivery Inspection

Please inspect your order promptly after delivery.

Confirm that:

The correct product was received;
All included pieces and accessories are present;
The product is in acceptable condition; and
Any assembly instructions are followed before use.

Risk of Loss

Risk of loss or damage is determined in accordance with applicable law.

We will make reasonable efforts to assist with packages that are delayed, lost, damaged, or misdirected while in transit.

Refused and Undeliverable Packages

Orders that are refused, unclaimed, or returned as undeliverable may be subject to deductions for original shipping fees, return shipping charges, or carrier handling costs where permitted by law.

Additional shipping fees may apply if you request reshipment.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, business operations, or legal requirements.

The latest version will be published on our Website with an updated “Last Updated” date.

Contact Information

For questions about shipping or delivery, please contact:

D.P Sourcing Group Inc – Shipping Support
Email: hello@dpsourcinggroup.com
Phone: +1 (720) 989-8105
Address: 1620 Central Ave, Ste 115, Cheyenne, WY 82001, United States